Guest Services Internship Opportunity
3 weeks ago
Guest Services Internship Opportunity
MetLife Stadium, home to the NY Giants and NY Jets, is seeking a motivated and detail-oriented individual to intern in our Guest Services Department. As an intern, you will be fully immersed in the day-to-day operations of the department, learning what it takes to plan and execute events at the stadium. You will gain experience in customer service, event management, and team collaboration.
Key Responsibilities:
- Assist the Customer Service staff with incoming and outgoing calls and provide prompt responses to all service emails.
- Effectively provide satisfactory responses to all customer inquiries, requests, and complaints.
- Assist in managing the Guest Services Event Representatives staff.
- Inventory tracking for Guest Services Event Representatives staff and concert supplies.
- Provide support to our Lost and Found program.
- Assist with event day briefings, paperwork, inventory, and distribution.
- Provide accurate, detailed directions to and from stadium locations.
- Aid in event day distribution to MetLife Stadium suites.
- Promote Guest Services programs and initiatives.
- Shadow Guest Services full-time and part-time staff during event days to learn what is needed to execute a successful event.
Team Member Experience:
- Provide support with the recruitment, selection, coaching, and management of Guest Service team members.
- Help with delivering new hire training for incoming MetLife Stadium Team Members.
- Maintain effective communication with Guest Service team members.
- Assist in the research and implementation of new Employee Incentive programs.
- Work with MetLife Stadium uniform room staff to prepare and operate Uniform Room prior to Team Member arrivals on event day.
- Support Guest Service team members on event days and non-event days.
Eligibility:
- Must be currently enrolled in an Undergraduate program (Junior/Senior as of September 2025) or Post-Graduate program.
- Ability to work in a fast-paced environment and prioritize assignments.
- Strong customer service and people skills.
- Solid organizational skills and attention to detail.
- Excellent written and verbal communication skills as well as presentation skills.
- A can-do attitude with the desire to learn and have fun while doing it.
- Proficient in Microsoft Office Suite.
- Adhere to MetLife Stadium policies and procedures while interning at the Stadium.
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