Customer Service Representative

5 days ago


Denver, Colorado, United States InnovAge Full time
Job Title: Phone Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Phone Customer Service Representative to join our team at InnovAge. As a Phone Customer Service Representative, you will be responsible for providing exceptional customer service to our participants and their families through various channels, including phone, email, and text messaging.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate information about PACE and PACE services
  • Resolve customer complaints and escalate issues to supervisors when necessary
  • Document all customer interactions and resolutions accurately in the Electronic Medical Record and/or customer Relations Management System
  • Work collaboratively with center and support departments to address customer needs

Requirements:

  • High school diploma or equivalent required
  • Minimum of one (1) year of experience in a customer service role required
  • Proven track record of maintaining productivity and availability in a remote work environment required

Preferred Qualifications:

  • Associates or Bachelors degree in a related field
  • Customer service, call center service, or similar certification preferred
  • Experience in a call center environment a plus
  • Familiarity with customer relationship management (CRM) software and electronic medical records (EMR) helpful

Benefits:

InnovAge offers a comprehensive benefits package, including medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Equal Opportunity Employer:

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status.



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