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Microsoft Inside Account Manager

2 months ago

Somerset, United States SHI GmbH Full time
About the Role

We are seeking a highly skilled and experienced Microsoft Inside Account Manager to join our Strategic Partners, Cloud Department. As a key member of our team, you will be responsible for supporting the day-to-day activities of our Microsoft Public Sector customers.

Key Responsibilities
  • Handle inbound and outbound calls, emails, or chats with customers in a timely and professional manner
  • Handle quote inquiries from customers, Microsoft, and internal SHI teams
  • Process customer POs in AX
  • Engage and assist in resolution of Microsoft and customer escalations
  • Support/Execute on various initiatives designed to increase efficiencies both internally and externally
  • Participate in training activities to increase over knowledge of Microsoft licensing, products, and programs
  • Meet personal targets, work towards meeting team targets, and performance metrics as set by Management
  • Proactive engagement with customers, Microsoft, and other internal teams to ensure successful completion of key milestones, including renewals, TU's, and anniversary orders
Requirements
  • Bachelor's degree or minimum 5 years of customer service experience in a corporate or office setting
  • Proficiency in Microsoft tools, including Outlook, Word, Excel, and PowerPoint
  • Foundational Microsoft licensing knowledge preferred
What We Offer

As a member of our team, you will enjoy a competitive salary, bonus structure, and a comprehensive benefits package, including medical, vision, dental, 401K, and flexible spending. We are an equal employment opportunity employer and welcome applications from diverse candidates.