Customer Service Representative

2 days ago

Fort Worth, Texas, United States Allianceaviationservices Full time

Job Title: Customer Service Representative

Job Summary:

Alliance Aviation Services is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, including pilots, crew, and passengers, while also performing administrative functions.

Key Responsibilities:

  • Greet and assist customers/clients in FBO
  • Maintain presentable interior facility
  • Answer incoming phone calls and emails
  • Pick up FBO mail, sort and distribute
  • Execute fuel paperwork and process fuel sales
  • Maintain hangar and parking logs for aircraft
  • Maintain presentable crew cars for customer use
  • Maintain and wash base customer vehicles
  • Reserve, prepare contracts for and check-in rental vehicles on behalf of Enterprise
  • Assist customers with travel accommodations
  • Input customer information into TAS/FlightBridge and Salesforce
  • Assist customers with placing catering orders
  • Organize and file documents and reports
  • Inventory and place orders with vendors
  • Assist with marketing initiatives
  • Coordinate charter arrangements or inquiries
  • Assist in training new CSR
  • Reconcile hotel commissions
  • Reconcile Enterprise bill for crew rentals
  • Assist in operation/coordinating the Alliance Air Show, NASCAR and Indy car events and any additional events held at the airport
  • Arrange Hotels and rental cars for Air Show Performers

Requirements:

  • Proficient in MS Office
  • Familiarity with Salesforce a plus
  • Ability to operate VHF and Two-Way Radios
  • Strong communication skills
  • High School diploma or equivalent required
  • Customer Service experience required (3 years of experience preferred)

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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