Technical Support Specialist II
2 weeks ago
The position of Advanced Managed Services Technician II is perfect for individuals who are enthusiastic about delivering exceptional support, enjoy engaging with clients, and are motivated by resolving technical challenges. You will have an immediate impact by diagnosing, troubleshooting, and addressing technical issues. If you possess critical thinking skills, excellent customer service and communication abilities, and thrive in a dynamic environment with a collaborative team, we would like to hear from you.
Role Overview:This role acts as the primary contact for escalated client support inquiries, providing both remote and on-site assistance to our managed service clientele. The IT Technician is tasked with maintaining clear and consistent communication with clients and team members regarding intricate technical matters. A comprehensive understanding of the features and advantages of proposed technology solutions is essential, as is the ability to troubleshoot various network issues.
- Install, configure, test, monitor, support, and maintain client end-user workstations, network and server infrastructure, peripheral devices, and other IT assets.
- Conduct on-site analysis, troubleshooting, diagnosis, and resolution of complex technical challenges.
- Propose and implement corrective measures.
- Provide end-user training and support as necessary.
- Receive and respond to Level II help desk inquiries.
- Document network and cloud environments accurately.
- Assist with client implementation, migration, or security initiatives.
- Collaborate with third-party software support and technology vendors.
- Assess technical issues and implement timely resolutions.
- Support the completion of internal and client projects.
- Meet KPIs for project execution and helpdesk performance.
- Proficiency in Windows Desktop and Server Operating Systems.
- Experience with Microsoft Office Applications.
- Knowledge of Windows Active Directory and Group Policy.
- Familiarity with Office 365 and Azure Cloud Services.
- Understanding of Firewall, Routing, and Switching technologies.
- Experience with VMWare or Hyper-V Virtualization.
- Intermediate knowledge of DHCP, DNS, VLANs, IP, and Ethernet.
- Experience in administering Anti-Virus, Malware, and Endpoint Protection Platforms.
- Knowledge of Security Standards and Best Practices aligned with NIST, CIS, HIPAA, CMMC.
- Exceptional client service skills.
- Strong technical and analytical capabilities.
- Able to excel in a fast-paced, agile environment requiring critical thinking and problem-solving skills.
- Proven ability to work independently with a keen attention to detail.
- Innovative mindset that is positive, proactive, and adaptable to change.
- Degree or Technical Certificate from a recognized institution.
- 2 to 5 years of experience in computer hardware and application support, including configuration, maintenance, and troubleshooting.
- Experience in Client Support/Help Desk roles.
- Certifications such as CompTIA Network+, A+, or Windows/MacOS Desktop Platforms.
- Certifications in Windows Server OS, Cloud platforms, Firewalls, Networking, or Security.
Founded in 2000, Abacus Technologies is dedicated to addressing the Security and Compliance, Telecommunications, and Network Infrastructure needs of our clients. We assess and recommend comprehensive plans that encompass network and telecom infrastructure, software, information security, backup, disaster recovery planning, and other essential services.
We pride ourselves on being a trusted IT advisor to our clients, distinguishing ourselves from typical IT vendors.
Benefits:Abacus offers a variety of benefits, including 4 weeks of PTO, bi-weekly team lunches, a cell phone allowance, overtime pay, flexible working hours, summer half-day Fridays, 3 community service days per year, opportunities for upward mobility, full BCBS insurance, and 401k matching.
Discover more about our company and values.
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