Senior Managed Services Technician

2 weeks ago

Hoover, United States Abacus Technologies Full time

The Technical Support Specialist II role is perfect for individuals who are enthusiastic about delivering exceptional support, excel in customer communication, and are motivated by resolving technical challenges. You will have an immediate influence by diagnosing, troubleshooting, and rectifying technical issues. If you possess critical thinking abilities, strong customer service and communication skills, and thrive in a dynamic environment with a collaborative team, we would like to connect with you.

Role Overview:

This position acts as a key contact for escalated customer support inquiries, offering remote or on-site assistance to our managed service clientele. The IT Specialist is tasked with maintaining clear and consistent communication with clients and team members regarding intricate technical matters. A comprehensive understanding of the features and advantages of proposed technology solutions is essential, along with the capability to troubleshoot various network issues.

  • Install, configure, test, monitor, support, and maintain client end-user workstations, network and server infrastructure, peripheral devices, and other IT assets.
  • Conduct on-site analysis, troubleshooting, diagnosis, and resolution of complex technical problems.
  • Propose and implement corrective measures.
  • Provide end-user training and assistance as needed.
  • Receive and respond to Level II help desk requests.
  • Accurately document network and cloud environments.
  • Support client implementation, migration, or security initiatives.
  • Coordinate with third-party software support and technology vendors.
  • Assess technical issues and implement timely resolutions.
  • Assist in the completion of internal and client projects.
  • Meet KPIs for project execution and helpdesk outputs.
Essential Skills & Experience:
  • Proficiency in Windows Desktop and Server Operating Systems.
  • Experience with Microsoft Office Applications.
  • Knowledge of Windows Active Directory and Group Policy.
  • Familiarity with Office 365 and Azure Cloud Services.
  • Understanding of Firewall, Routing, and Switching technologies.
  • Experience with VMWare or Hyper-V Virtualization.
  • Intermediate knowledge of DHCP, DNS, VLANs, IP, and Ethernet.
  • Administration of Anti-Virus, Malware, and Endpoint Protection Platforms.
  • Awareness of Security Standards and Best Practices aligned with NIST, CIS, HIPAA, CMMC.
  • Exceptional client service skills.
  • Strong technical and analytical abilities.
  • Ability to excel in a fast-paced, agile environment requiring critical thinking and problem-solving skills.
  • Proven capability to operate in a self-directed manner with excellent attention to detail.
  • Innovative mindset, positive attitude, and readiness to embrace change.
Preferred Qualifications:
  • Degree or Technical Certificate from a recognized institution.
  • 2 to 5 years of experience in computer hardware and application support, including configuration, maintenance, and troubleshooting.
  • Experience in Client Support/Help Desk roles.
  • Certifications such as CompTIA Network+, A+, Windows, or MacOS Desktop Platforms.
  • Certifications in Windows Server OS and Cloud platforms, as well as Networking and Security certifications.
About Us:

Abacus Technologies has been a leader in the industry since its inception, dedicated to addressing the Security and Compliance, Telecommunications, and Network Infrastructure needs of our clients. We provide tailored assessments and recommendations that encompass network and telecom infrastructure, software, information security, backup solutions, disaster recovery planning, and more.

We take pride in our achievements, having been recognized as one of the "Fastest Growing Companies" and "Top Technology Firms." Our commitment is to be our clients' trusted IT advisor, ensuring a comprehensive and exceptional client experience.

Benefits:

Abacus offers a variety of benefits, including 4 weeks of PTO, bi-weekly team lunches, a cell phone allowance, overtime pay, flexible working hours, summer half-day Fridays, 3 community service days per year, opportunities for upward mobility, full BCBS insurance, and 401k matching.

Discover more about our company and values.

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