Resident Occupancy Coordinator
4 weeks ago
The Community Builders, Inc. is seeking a highly skilled Resident Occupancy Specialist to provide exceptional customer service to residents, guests, and team members at our property site. This role is responsible for showing and leasing apartments, assisting with the moving process, and providing administrative support to the Community and/or Services Maintenance Manager.
Key Responsibilities:
• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns, and comments, and refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals, and enter data into tracking system.
Additional Responsibilities:
• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Conduct market surveys and shop competitive communities.
• Perform general clerical duties, including photocopying, faxing, mailing, and filing, signing for and distributing packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking, and office keys.
• Code and process invoices and research discrepancies as needed.
Requirements:
• Excellent customer service, verbal, and written communication skills.
• Ability to type at least 35 wpm.
• Demonstrated ability to learn and operate office systems, including telephone, copier, and computer systems.
• Proficiency with Microsoft Office, including Word, Excel, and MS Outlook.
• Industry software, such as Yardi, a plus.
Benefits:
The Community Builders, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, 12 paid holidays, and tenure-based PTO accruals. We also offer employer contributions to Health Savings Accounts, company-paid Life and Disability Insurance, and a 403(b) retirement plan with company match. Additionally, we provide tax-advantage accounts, including commuter/parking, medical, and dependent care FSA, Hospital and Critical Illness Insurance, and a confidential, 24/7 Employee Assistance Program.
About Us:
The Community Builders, Inc. is a leading nonprofit real estate developer and owner, dedicated to building and sustaining strong communities where people of all incomes can achieve their full potential. We are committed to diversity in our workplace and encourage applicants from diverse backgrounds to apply.
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