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Senior Personal Banker

1 month ago

Tampa, Florida, United States Provident Bank Full time
Senior Personal Banker Job Description

At Provident Bank, we are seeking a highly skilled and motivated Senior Personal Banker to join our team. As a key member of our Branch sales and service environment, you will play a crucial role in building mutually beneficial and long-term customer relationships.

Key Responsibilities:
  • Sales: Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of customers.
  • Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services.
  • Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
  • Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships.
  • Advance the Bank's Corporate Sales Program through consultative need's assessments of customers, developing new relationships, expanding existing ones, and managing and growing a book-of-business.
Service:
  • Identify opportunities with customers and prospective customers through lobby management.
  • Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
  • Help maintain cost efficiency to achieve goals of the branch; assure quality of customer service and adherence to sales and brand standards.
  • Responsible for sales and service.
  • Execute expectations for a positive customer service experience.
Operations:
  • Ensure operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations.
  • Leverage lobby management as a tool for controlling and mitigating risk.
  • Establish customer identity according to guidelines and adhere to all other compliance procedures.
  • Assist branch management with branch operations as needed.
  • Opening, closing, and supervising the servicing of the branch in the absence of branch management.
  • Assist Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed.
  • Perform transactions including but not limited to: check cashing, withdrawals, deposits, and loan payments.
  • Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
  • Assist in training other branch employees.
  • Provide support to the contact center when there are high call volumes.
  • Handle customer inquiries by telephone.
  • Provide access to safe deposit boxes.

Requirements:

  • High school diploma or GED.
  • Minimum of 6 months providing sales/service to customers in a retail environment.
  • Strong interpersonal skills, including listening, written, and verbal communication.
  • Ability to work a flexible schedule based upon the needs of the business.
  • Demonstrations positive and professional demeanor with all customers and co-workers.
  • Strong math and analytical skills.
  • Ability to handle escalated matters and problem solve for resolution.
  • Understand and adhere to safety and security practices.
  • Demonstrate and apply good relationship building skills.
  • Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
  • Strong customer service and advocacy skills.
  • Strong organizational and time management skills.
  • Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office.
  • Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

About Us:

Provident Bank is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.

Why Work with Us:

  • We get to volunteer in areas that are meaningful to the bank and impactful in the community.
  • Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.