Digital Banking Operations Manager

15 hours ago

Tampa, Florida, United States Climate First Bank Full time
Transforming Finance with Digital Banking

We are revolutionizing the banking industry by embracing digital innovation and sustainability. Climate First Bank, a Florida Benefit Corporation, is seeking an exceptional Assistant Director of Digital Banking to drive our digital banking operations forward.

Key Responsibilities:
  • Oversee daily operations of digital banking channels, ensuring operational efficiency and compliance with regulatory requirements.
  • Develop and implement strategies to enhance the digital banking experience and increase sales of digital products and services.
  • Provide high-touch personalized customer service through daily virtual interactions with the client base.
  • Act as the primary point of contact for escalated customer issues related to digital banking services.
  • Coach and mentor digital bankers to support their professional growth and enhance team performance.
  • Prepare and present reports on digital banking performance, sales, trends, and risk management to senior management.
Requirements:
  • Customer Service: True servant mindset and dedication to customer satisfaction.
  • Sales: Proven record of increasing sales and meeting SLAs.
  • Leadership: Outstanding leadership capabilities and ability to mentor and coach team members.
  • Communication: Excellent communication skills, both verbal and in writing.
  • Banking Experience: Comprehensive knowledge of digital banking systems and products and experience working in a bank environment.
  • Operations and Reporting: Ability to analyze data, identify trends, and make data-driven decisions.
What We Offer:
  • Competitive compensation
  • Employer-paid medical, vision, and dental insurance
  • Employer-paid disability and life insurance
  • 401k match
  • Employee Stock Options
  • Compelling incentive plans
  • Employee-only rates for certain loan products
  • Working with an amazing team of dedicated and like-minded individuals
  • Being part of an exciting venture with amazing opportunities for growth and opportunities

Climate First Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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