Customer Service Associate

2 months ago


Lynn, Massachusetts, United States Crunch Fitness Full time
Job Title: Member Services Representative

Reports To: General Manager

Classification: Part-Time, Non-Exempt

Overview:

The Member Services Representative (MSR) plays a crucial role in ensuring seamless operational processes within the Front Desk department, thereby enabling the facility to deliver exceptional customer service. The MSR is expected to exhibit a thorough understanding of all company policies and initiatives to uphold the integrity of the Crunch brand.

Key Responsibilities:
  • Drive membership sales.
  • Welcome all members and guests warmly and bid them farewell as they leave.
  • Manage check-in procedures for all members and guests in line with company protocols.
  • Handle communication through club software during member check-in.
  • Answer incoming calls in a courteous and professional manner.
  • Inform members and guests about special events.
  • Foster an inviting atmosphere for all members.
  • Address all member inquiries or escalate to management as necessary.
  • Maintain a professional demeanor at all times.
  • Promote and sell retail merchandise.
  • Schedule various member services, including tanning and hydro-massage.
  • Process payments for member services according to company guidelines.
  • Be knowledgeable about club facilities, services, and schedules.
  • Keep the work area clean and organized.
  • Assist with projects as assigned by club management.
  • Adhere to all policies and procedures outlined in the Employee Handbook.
  • Perform opening and closing duties as required.
  • Participate in employee training sessions.

Compensation: $15.00 per hour

About Crunch Fitness:

Crunch Fitness is dedicated to making serious exercise enjoyable by blending fitness with entertainment and championing a philosophy of No Judgments. Our facilities are equipped with cutting-edge cardio and strength training equipment, full-service locker rooms with showers, tanning booths, HydroMassage beds, and a wide array of Crunch's signature classes such as Zumba, BodyWeb with TRX, Yoga Body Sculpt, and more.

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