Mailroom Operations Manager

4 days ago

Salt Lake, Utah, United States Exela Technologies Full time
{"title": "Mailroom Manager", "description": "Job Summary

As a Mailroom Manager at Exela Technologies, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence.

You will lead a team of service delivery professionals, manage client relationships, and drive continuous improvement initiatives to optimize service delivery processes and outcomes.

This role requires strong leadership skills, strategic thinking, and a deep understanding of service management principles.

Key Responsibilities
  • Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs, objectives, and expectations.
  • Lead a team of service delivery professionals, providing direction, guidance, and support to ensure effective service delivery and client satisfaction.
  • Develop and implement service delivery strategies, plans, and roadmaps aligned with client requirements and organizational objectives.
  • Define and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to measure service performance and drive continuous improvement.
  • Conduct regular service reviews and meetings with clients to review performance metrics, address issues, and identify opportunities for service enhancements.
  • Collaborate with internal stakeholders, including operations, technical support, and project management teams, to ensure seamless delivery of services and resolution of client issues.
  • Manage service delivery projects and initiatives, including service transitions, upgrades, and expansions, ensuring timely delivery and adherence to quality standards.
  • Identify risks and issues impacting service delivery and develop mitigation plans to minimize disruptions and ensure business continuity.
  • Drive process improvements and optimization initiatives to enhance service delivery efficiency, effectiveness, and scalability.
  • Prepare and present regular reports, updates, and dashboards to senior management and clients, summarizing service performance, achievements, and areas for improvement.
  • Stay abreast of industry trends, emerging technologies, and best practices in service management, incorporating relevant insights into service delivery strategies and processes.
  • Foster a culture of customer focus, accountability, and continuous improvement within the service delivery organization, driving employee engagement and satisfaction.
Requirements
  • Proven track record of successfully managing client relationships, leading service delivery teams, and delivering services to meet client expectations and SLAs.
  • Strong leadership and management skills, with the ability to inspire and motivate teams to achieve excellence and drive results.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
  • Deep understanding of service management principles, ITIL framework, and industry best practices for service delivery.
  • Strong problem-solving skills and analytical abilities, with the ability to analyze complex issues, identify root causes, and develop effective solutions.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment.
  • Commitment to delivering exceptional service quality, driving continuous improvement, and exceeding client expectations.
Qualifications
  • Bachelor's degree in business administration, information technology, or a related field (or an equivalent combination of education and relevant experience).
  • Minimum of 5-7 years of experience in service delivery management, client relationship management, or a related field, Mail Services.
  • Experience with service management tools and systems, such as ServiceNow, Remedy, or similar platforms
Prior Helpful Experience May Include
  • Minimum of 2-3 years of front-line management experience
  • Profit and Loss experience preferred
  • Mail operations and screening required

  • Mailroom Operations Manager

    2 days ago

    Salt Lake, Utah, United States Exela Technologies Full time

    Job Title: Mailroom ManagerJob Summary:Exela Technologies is seeking a highly skilled Mailroom Manager to join our team. As a Mailroom Manager, you will be responsible for overseeing the end-to-end delivery of mail services to our clients, ensuring high levels of customer satisfaction and operational excellence.Key Responsibilities:Act as the primary point...

  • Mailroom Security Specialist

    4 weeks ago

    Salt Lake, Utah, United States Aurora Traders LLC Full time

    Aurora Traders LLC is a prominent wholesale and retail organization focused on delivering consumer products. Our commitment is to offer superior quality items and outstanding service to our clientele. Become a part of our team and help us maintain our dedication to excellence.Position Overview:We are in search of a meticulous and attentive Mailroom Security...

  • Facilities and Mailroom Associate

    4 weeks ago

    Salt Lake, Utah, United States Insight Global Full time

    Position OverviewThe Operations Coordinator plays a vital role in enhancing the operational efficiency of our organization. This position is responsible for ensuring seamless coordination among various teams and maintaining high standards of service delivery.Key ResponsibilitiesCoordination: Foster a collaborative work environment that emphasizes excellence,...

  • Mailroom Security Specialist

    4 weeks ago

    Salt Lake, Utah, United States Aurora Traders LLC Full time

    Aurora Traders LLC is a prominent wholesale and retail enterprise focused on consumer products. Our goal is to deliver top-notch items and outstanding service to our clientele. Become a part of our team and play a vital role in our dedication to excellence.Position Overview:We are in search of a meticulous and attentive Mailroom Security Specialist to...

  • Operations Coordinator

    4 weeks ago

    Salt Lake, Utah, United States Insight Global Full time

    Position Overview: As an Operations Coordinator, you will play a pivotal role in enhancing the operational efficiency of our organization. Your contributions will be vital in fostering a collaborative and productive work environment.Key Responsibilities:Project Coordination: Facilitate a culture of excellence and teamwork. Organize and manage project or...

  • Operations Coordinator

    4 weeks ago

    Salt Lake, Utah, United States Insight Global Full time

    Project Coordination: Foster an environment that encourages excellence, transparent communication, productivity, teamwork, quality service, and high morale. Organize and maintain specific project or event planning meetings, providing necessary support to ensure successful outcomes. Collaborate with all operational team members to enhance processes and boost...

  • Administrative Operations Specialist

    4 weeks ago

    Salt Lake, Utah, United States Insight Global Full time

    Position OverviewThe Operations Assistant plays a crucial role in ensuring a seamless workflow within the organization. This position involves various responsibilities that support operational excellence and enhance overall productivity.Key ResponsibilitiesCoordination: Foster a collaborative environment that promotes open communication and teamwork....

  • Procurement Manager

    2 weeks ago

    Salt Lake, Utah, United States Granger Medical Full time

    Job SummaryWe are seeking a highly skilled Procurement Manager to join our team at Granger Medical Clinic. As a key member of our management team, you will be responsible for sourcing, purchasing, and tracking medical supplies and equipment to support our mission of providing exceptional patient care.Key ResponsibilitiesClinic Procurement Support:...

  • Operations Manager SLGW

    1 week ago

    Salt Lake, Utah, United States Patriot Rail Company Full time

    {"title": "Operations Manager", "description": "Job SummaryWe are seeking an experienced Operations Manager to join our team at Patriot Rail Company. The successful candidate will be responsible for managing all facets of railroad operations, including safety, service performance, and financial performance.Key ResponsibilitiesManage safety and environmental...

  • Customer Service Operations Supervisor

    4 weeks ago

    Salt Lake, Utah, United States University of Utah Full time

    Position Overview: The Customer Service Operations Supervisor plays a pivotal role in managing the daily functions of our Resident Services desks. This position requires a blend of leadership, operational oversight, and customer service excellence.Work Schedule: Standard hours are typically from 8 AM to 5 PM, Monday through Friday, with additional...

  • Reception Operations Associate

    4 weeks ago

    Salt Lake, Utah, United States Dyno Nobel Full time

    Position OverviewAs a key member of our team, the Front Desk Receptionist will play a vital role in supporting Dyno Nobel by executing essential administrative tasks and providing front office assistance at our Corporate Office.About UsDyno Nobel is a pioneer in the field of industrial innovation, committed to excellence in craftsmanship. Our legacy began in...

  • Rail Operations Supervisor

    4 weeks ago

    Salt Lake, Utah, United States Patriot Rail Company Full time

    POSITION OVERVIEW:The Rail Operations Supervisor is accountable to the Regional Operations Manager and oversees all aspects of railway management. This role is crucial in enhancing profitability through a focus on safety, operational efficiency, and streamlined processes. This position is affiliated with Patriot Rail Company.KEY RESPONSIBILITIES:Manage the...

  • Operations Manager

    2 hours ago

    Salt Lake, Utah, United States Intermountain Express Transport, Inc. Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to lead our warehouse and driver teams, ensuring smooth and efficient operations.Job Overview:As an Operations Manager, you will be responsible for overseeing and managing the daily operations of our warehouse and driver crew. You will lead a team to achieve operational goals,...

  • Operations Manager

    1 week ago

    Salt Lake, Utah, United States Fowler Placement Services Full time

    Job SummaryFowler Placement Services is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for ensuring the smooth operation of our retail store, including managing staff, inventory, and customer service.Key ResponsibilitiesStore Operations: Manage the day-to-day operations of the store, including...

  • Office Coordinator

    3 weeks ago

    Salt Lake, Utah, United States Dyno Nobel Full time

    Position OverviewThe role of the Reception Operations Associate is crucial in providing administrative support and facilitating communication within the organization. This position will be responsible for managing front office duties and ensuring a welcoming environment for guests and staff alike.About UsDyno Nobel is a pioneer in the field of industrial...

  • Operations Manager

    2 weeks ago

    Salt Lake, Utah, United States Tuff Shed Full time

    About the RoleWe are seeking a highly motivated and experienced Operations Manager to join our team at Tuff Shed. As an Operations Manager, you will play a key role in leading our high-volume Operations and Sales team to achieve financial and operational targets.Key ResponsibilitiesLead and manage a high-performing team to achieve sales and operational...

  • Operations Manager

    1 week ago

    Salt Lake, Utah, United States GearLaunch Full time

    {"title": "General Manager", "description": "Job SummaryAt GearLaunch Inc., we are seeking a highly skilled and experienced General Manager to oversee the daily operations of our Direct-to-Garment (DTG) apparel printing facility. This is a challenging and rewarding role that requires strong leadership skills, a focus on efficiency and quality, and the...

  • Operations Manager

    5 days ago

    Salt Lake, Utah, United States Access Information Management Full time

    About AccessAccess is a leading provider of records and information management services, with a global presence and a commitment to helping organizations manage and activate their critical business information.Job SummaryThe Operations Manager is a key role within our organization, responsible for ensuring the efficient and effective operation of our...

  • Operations Manager

    4 days ago

    Salt Lake, Utah, United States Patriot Rail Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Manager to join our team at Patriot Rail Company. As a key member of our management team, you will be responsible for overseeing all aspects of railroad operations, ensuring the safe and efficient movement of trains and cargo.Key ResponsibilitiesManage the safety, service performance, and...

  • Operations Manager

    2 weeks ago

    Salt Lake, Utah, United States Patriot Rail Company Full time

    About the RoleThe Patriot Rail Company is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing all aspects of railroad operations, ensuring the safe and efficient movement of freight across our network.Key ResponsibilitiesManage the safety, service...