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Customer Service Operations Supervisor

2 months ago

Salt Lake, Utah, United States University of Utah Full time

Position Overview: The Customer Service Operations Supervisor plays a pivotal role in managing the daily functions of our Resident Services desks. This position requires a blend of leadership, operational oversight, and customer service excellence.

Work Schedule: Standard hours are typically from 8 AM to 5 PM, Monday through Friday, with additional commitments for staff meetings and training sessions as needed.

On-Call Responsibilities: This role includes providing after-hours support, ensuring a thorough understanding of emergency protocols for effective response.

Key Responsibilities:

  1. Staff Management: Oversee the recruitment, training, and evaluation of student staff, ensuring adherence to established policies and procedures.
  2. Training and Development: Facilitate ongoing training sessions and recognition programs to enhance staff performance and morale.
  3. Operational Excellence: Maintain high standards for front desk and mailroom operations, ensuring customer satisfaction through effective service delivery.
  4. Collaboration: Build and maintain relationships with faculty, staff, and external partners to support departmental initiatives.
  5. Quality Assurance: Analyze customer feedback and implement improvements to enhance service quality.

Qualifications:

Applicants should possess an associate degree in a relevant field or equivalent experience, along with a minimum of two years in customer service and supervisory roles. Strong interpersonal and communication skills are essential.

Preferred Skills:

  • Experience in a diverse and fast-paced environment.
  • Proficiency in Microsoft Office Suite and the ability to adapt to new software.
  • Demonstrated ability to work collaboratively across various teams.

Commitment to Diversity: The University of Utah values diverse perspectives and encourages applications from individuals who will contribute to an inclusive environment.