Account Manager

2 weeks ago


Agoura, California, United States Westlake Services Full time
Job Title: Account Manager

We are seeking a highly skilled and motivated Account Manager to join our team at Westlake Financial. As an Account Manager, you will be responsible for resolving accounts that are potentially 31 to 60 days past due, with the goal of preventing loan losses through progressive collection efforts.

Key Responsibilities:
  • Negotiate with customers to create payment solutions based on individual circumstances.
  • Meet and exceed daily goals and monthly goals.
  • Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
  • Demonstrate ability to be a team player.
  • Collect accounts that are past due.
  • Bring delinquency down in assigned queue and overall delinquency.
  • Conduct skip-tracing activity to generate potential leads on customers or collateral.
  • Handle a high volume of calls in a high-stress environment.
  • Work with a repossession agent to secure collateral.
  • Meet quality assurance and productivity standards.
Requirements:
  • Type at least 35wpm.
  • Excellent communication and negotiation skills.
  • Willing and able to work a flexible schedule including overtime and weekends.
  • Ability to multi-task in a fast-paced environment.
  • Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
  • Good computer and typing skills.
  • Team player.
  • Good negotiation skills; excellent telephone etiquette.
  • General knowledge of Microsoft Excel, and Outlook.
Benefits:
  • Medical, Dental, and Vision benefits.
  • Life Insurance and Long-term disability plans.
  • Flexible Spending Account.
  • 401K matching.
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
  • Wellness Programs.
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
  • Career Path Opportunities.
  • Discounts on Parks, Museums, Movie Tickets, and Attractions.
  • Employee Loan Assistance.
  • Annual Flu Shot.
  • Paid Vacations Days.
  • Paid Sick days.
  • Paid holidays.
  • HGym (available in our Los Angeles, CA & Dallas, TX office).
  • Rental Car Discounts, Dell Member Purchase Program.
  • UKG Wallet.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.


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