Retail Customer Experience Manager
4 days ago
We are seeking a highly motivated and experienced Retail Customer Experience Manager to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.
Key Responsibilities- Customer Experience: Create a positive and engaging customer experience by providing exceptional service, resolving customer complaints, and promoting loyalty programs.
- Team Leadership: Lead and develop a team of Associates, providing coaching, training, and feedback to ensure they have the skills and knowledge to deliver outstanding customer service.
- Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and loss prevention.
- Performance Management: Analyze sales data and customer feedback to identify areas for improvement and develop strategies to increase sales and customer satisfaction.
- Communication: Communicate effectively with management, Associates, and customers to ensure a smooth and efficient store operation.
- Experience: 1 year of retail experience and 6 months of leadership experience.
- Skills: Strong communication and organizational skills, ability to multitask, and a passion for delivering exceptional customer service.
- Education: High school diploma or equivalent required.
- Competitive Pay: Starting pay range of $13.00 to $13.50 per hour.
- Benefits: Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
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