Automation Software Support Professional

3 weeks ago


Alpharetta, Georgia, United States Entegee Full time
Job Overview

We are seeking a skilled Automation Software Support Specialist to provide remote technical assistance for automation equipment and develop software solutions. The ideal candidate will possess expertise in PLC programming, software troubleshooting, and client relations.

Key Responsibilities
  • Provide remote technical support for automation equipment issues, focusing on robotic systems.
  • Collaborate with global clients to deliver top-notch customer service and technical assistance.
  • Develop software solutions for ongoing projects and manage post-sale software/computer-related projects.
  • Bulletin and maintain strong client relationships to foster long-term business partnerships.
  • Ensure adherence to health and safety policies during all work activities.
Requirements and Qualifications
  • Proficient in blueprint/schematic reading.
  • Experience with PLC programming (Allen Bradley or Siemens).
  • Familiarity with Oracle PL/SQL, Microsoft Transact SQL, .NET Framework, Visual Basic, ASi Safety systems.
  • Knowledge of TCP/IP networking, system integration with servo motors/software in industrial settings.
  • Able to adapt quickly to changes, work under pressure in a complex environment.
  • Flexible availability for evenings, weekends, and overtime as needed.
  • Bachelor's degree in Software Engineering/Mechatronics, Computer Science or related field.
Preferred Skills
  • Experience with Oracle, SQL databases or Java programming languages.
  • Demonstrated experience working with network protocols, various programming languages and servo drives.
Compensation and Benefits

The estimated annual salary range is $60,000 - $70,000, depending on qualifications and experience. Our comprehensive benefits package includes medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Employees can choose the type of coverage that best suits their needs.

Travel Requirements
  • Must be willing to travel nationally and internationally (10% - 15%).
  • Possess a valid driver's license and passport with the ability to travel without restrictions.


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