Account Management Specialist
1 month ago
**Job Summary**
Fort Dearborn Company is seeking a highly skilled Customer Service/Account Manager to join our team. As a key member of our Customer Service Team, you will be responsible for delivering World Class Service to our customers by providing clear, concise, and timely information regarding their purchase orders and shipments.
**Key Responsibilities:**
- Provide World-Class Customer Service by taking personal responsibility for customers, providing accurate and timely information, and managing the process of customer purchase orders from order entry through shipment.
- Investigate customer issues, seek information about underlying needs, and effectively communicate to consistently exceed customer expectations.
- Expand knowledge of Fort Dearborn Company's products, services, and solutions, and work collaboratively within the plant to achieve plant goals.
- Demonstrate World Class Customer Service by satisfactorily performing to Key Performance Indicators, including accuracy, volume, and timeliness of orders and releases entered.
**Requirements:**
- A four-year college degree or two to four years of related experience and/or training, or equivalent combination of education and experience.
- Knowledge of Business Operating Systems, Internet software, Microsoft Word, and Excel.
**What We Offer:**
- A competitive wage and generous benefits package, including medical, dental, vision, disability, life insurance, and 401(k).
- A dynamic and supportive work environment that values diversity and inclusion.
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