Logistics Account Growth Specialist
2 weeks ago
The Account Manager at DeSpir Logistics LLC is responsible for driving account-specific outreach to maintain existing business and uncover growth opportunities within existing accounts. This role requires a strong relationship builder who can foster and nurture relationships with customers to spearhead the growth of active/assigned customers.
Key Responsibilities:
- Foster and nurture strong relationships with customers to drive account growth.
- Oversee transactional and contractual freight opportunities to optimize customer satisfaction and revenue.
- Proactively make phone calls to existing customers to identify new opportunities and contribute to the expansion of the business portfolio.
- Develop and maintain Standard Operating Procedures (SOPs) to guide and optimize service performance.
- Collaborate with the sales team to uncover potential upsell and cross-sell opportunities.
- Conduct regular business reviews with customers to evaluate performance, address concerns, and identify areas for improvement.
- Work closely with cross-functional teams to ensure alignment between customer expectations and service delivery.
Requirements:
- Bachelor's degree or equivalent work experience.
- 3 years' experience within transportation, logistics, and/or brokerage environment preferred.
- Strong phone presence and ability to overcome customer objections to sell DeSpir transportation services with confidence.
- Experience with CRM preferred.
- Proven track record in sales, business development, account management, and relationship building.
- Knowledge of the operational attention to detail required to succeed within the industry.
- Ability to multi-task and work well with others in a fast-paced environment within strict time frames.
- Passionate about customer service and solving problems with customer experience in mind.
- Mathematics and analytical skills.
- Excellent written and verbal communications skills.
- Entrepreneurial, pro-active spirit.
What We Offer:
- Competitive starting salary.
- Monthly incentive payouts.
- Recognition programs using Awardco.
- Free lunches and healthy snacks.
- In-office golf launch monitor-simulator.
- Medical, dental, vision, and 401k contribution.
- Onsite free fitness center (open 24 hours).
- Onsite restaurant.
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