Account Manager
9 hours ago
The Client Relationship Manager at DeSpir Logistics LLC plays a crucial role in driving account-specific outreach to maintain existing business and uncover growth opportunities within existing accounts. This position requires a skilled professional to foster and nurture strong relationships with customers, oversee transactional and contractual freight opportunities, and proactively identify new opportunities to expand the business portfolio.
Main Responsibilities:
Spearhead the growth of assigned customers by developing strong relationships, optimizing service performance, and ensuring Standard Operating Procedures (SOPs) are regularly updated to reflect industry best practices and evolving customer needs. Collaborate with the sales team to uncover potential upsell and cross-sell opportunities, conduct regular business reviews with customers, and work closely with cross-functional teams to ensure alignment between customer expectations and service delivery. Provide valuable insights and data to support accurate forecasting for assigned customers, and develop a strong phone presence to overcome customer objections and sell DeSpir transportation services with confidence.
Requirements:
Bachelor's degree or equivalent work experience, 3 years' experience within transportation, logistics, and /or brokerage environment preferred. Strong phone presence, ability to multi-task, and work well with others in a fast-paced environment within strict time frames. Passionate about customer service, solving problems with customer experience in mind, and excellent written and verbal communications skills. Experience with CRM preferred, and knowledge of operational attention to detail required to succeed within the industry. Entrepreneurial, pro-active spirit, and ability to analyze and solve complex problems.
What We Offer:
Competitive starting salary, monthly incentive payouts, recognition programs, free lunches and healthy snacks, in-office golf launch monitor-simulator, medical, dental, vision, and 401k contribution, onsite free fitness center (open 24 hours), and onsite restaurant
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