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Enterprise Sales Account Manager

2 months ago

Austin, Texas, United States SHI International Full time

Job Summary:

The Inside Sales Account Manager plays a pivotal role in driving sales by collaborating with the external sales team and providing comprehensive solutions to their assigned customers. This individual generates new sales within their current account set and proactively manages renewals. Key responsibilities include creating competitive pricing quotes for customers' IT needs, processing orders, and providing timely updates. Reporting directly to the Enterprise Inside Sales Manager, the Inside Sales Account Manager is a key contributor to revenue growth.

About SHI International:

SHI International Corp. is a global provider of IT solutions and services. With a commitment to diversity and a concierge approach, we help organizations solve what's next. Our employees enjoy continuous professional growth and leadership opportunities, as well as health, wellness, and financial benefits.

Responsibilities:

  • Act as the central sales contact for our customer base.
  • Forge strong relationships with customers, external sales team, and SHI internal departments.
  • Drive sales through regular customer meetings, identify new opportunities, and close sales cycles successfully.
  • Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
  • Actively manage customer maintenance and support renewals through a defined process and customer engagement, focusing on expanding the business relationship.
  • Identify and capture new sales opportunities, moving them effectively through the sales pipeline.
  • Ensure swift and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
  • Actively participate in team meetings to stay updated on product changes and business strategies.
  • Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
  • Handle customer inquiries proactively, resolving issues in a timely manner and ensuring customer satisfaction.

Qualifications:

  • Completed Bachelor's Degree (College/University).
  • Proven sales experience, preferably in the IT industry.

Required Skills:

  • Exceptional communication skills (verbal and written).
  • Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
  • Excellent time management and organizational skills.
  • Proactive and strategic approach to sales, aimed at enhancing the client experience.
  • Ability to work effectively in a fast-paced, team-oriented environment.