Application Support Specialist

2 days ago


Wenatchee, United States CVCH Full time
Job Summary

The Application Support Specialist plays a critical role in ensuring the availability, reliability, and security of CVCH's Enterprise business applications. This position requires a strong understanding of IT Service Management best practices and the ability to provide technical and functional support to clinical and administrative staff/users.

Key Responsibilities
  • Provide high-quality technical and operational support for all enterprise business applications.
  • Support the Service Desk with the handling of incoming service requests and incidents/problems to ensure user needs are resolved in a timely manner.
  • Manage the intake, acceptance/prioritization, implementation, and review of change requests.
  • Serve as a technical implementation advisor and lead for new system implementations.
  • Create and maintain knowledge base content for the IT Service Desk and Operations staff.
  • Develop training materials and user guides that support adoption and usage of the organizations business applications.
  • Manage relationships with technology suppliers and integration partners.
  • Routinely review product release information and pilots/tests new functionality to assess impacts to business operations.
Requirements
  • Associate's degree in Information Technology or related field required.
  • Experience working in a healthcare setting preferred.
  • Experience using Electronic Health Record (EHR) systems preferred.
  • ITIL 4.0 Foundations certification preferred.
Benefits
  • Medical, dental, and paid leave benefits.
  • 403(b) Retirement Plan with 150% CVCH match up to 3% of the employee's contribution.
  • Employee Assistance Program.
  • Long-term Disability.
  • Basic Term Life and Group Accidental Death and Dismemberment (AD&D) insurance.
  • Supplemental Term Life and Voluntary AD&D insurance.
  • Health Reimbursement Arrangement.
  • Flexible Spending Account (FSA) for medical and dependent care expenses.
  • Cell phone discounts.
  • Tuition Reimbursement for approved courses.


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