Application Support Specialist
2 days ago
The Application Support Specialist plays a critical role in ensuring the availability, reliability, and security of CVCH's Enterprise business applications. This position requires a strong understanding of IT Service Management best practices and the ability to provide technical and functional support to clinical and administrative staff/users.
Key Responsibilities- Provide high-quality technical and operational support for all enterprise business applications.
- Support the Service Desk with the handling of incoming service requests and incidents/problems to ensure user needs are resolved in a timely manner.
- Manage the intake, acceptance/prioritization, implementation, and review of change requests.
- Serve as a technical implementation advisor and lead for new system implementations.
- Create and maintain knowledge base content for the IT Service Desk and Operations staff.
- Develop training materials and user guides that support adoption and usage of the organizations business applications.
- Manage relationships with technology suppliers and integration partners.
- Routinely review product release information and pilots/tests new functionality to assess impacts to business operations.
- Associate's degree in Information Technology or related field required.
- Experience working in a healthcare setting preferred.
- Experience using Electronic Health Record (EHR) systems preferred.
- ITIL 4.0 Foundations certification preferred.
- Medical, dental, and paid leave benefits.
- 403(b) Retirement Plan with 150% CVCH match up to 3% of the employee's contribution.
- Employee Assistance Program.
- Long-term Disability.
- Basic Term Life and Group Accidental Death and Dismemberment (AD&D) insurance.
- Supplemental Term Life and Voluntary AD&D insurance.
- Health Reimbursement Arrangement.
- Flexible Spending Account (FSA) for medical and dependent care expenses.
- Cell phone discounts.
- Tuition Reimbursement for approved courses.
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Wenatchee, United States CVCH Full timeJob SummaryThe Application Support Specialist plays a critical role in ensuring the availability, reliability, and security of CVCH's Enterprise business applications. This position requires a strong understanding of IT Service Management best practices and the ability to provide technical and functional support to clinical and administrative staff/users.Key...
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