Service Manager
4 weeks ago
The Service Manager is a key member of the EcoShield Pest Solutions branch management team, responsible for leading and managing the Field Manager(s) and Service Technicians who deliver comprehensive solutions for pest-free living to our valued customer base.
Key Responsibilities
- Interview, hire, and train Service Technicians on technical and customer service aspects of the role
- Educate Service Technicians on sales assist leads and how to identify new service opportunities for the sales team
- Perform necessary field training for current and new Service Technicians
- Maintain audits of customer accounts, resolving any customer inquiries, issues, or complaints
- Review online service reviews and administer coachings for Service Technicians, accordingly
- Maintain familiarity with industry-specific state and local laws and regulations
- Partner closely with Field Manager, Service Technicians, and sales professionals to ensure business effectiveness and efficiency
- Perform routing and special route scheduling, including but not limited to managing weekend and/or early/late service appointments
- Review ride-along notes with Field Manager and use findings as training material for team
- Manage and maintain inventory management systems
- Manage and maintain GPS driving system and review data regularly
- Complete daily service ticket audits including those involving additional services
- Run service routes as needed/assigned, which may include high priority or emergency save routes
- Assist General Manager with incident reporting
- Adhere to assigned expense budget and submit expenses via company card/expense system
- Participate in weekly key manager meetings (KMMs)
- High School Diploma or GED
- 1+ years of customer service, customer retention, and/or training experience
- 2+ years of management experience, specifically pest control or fleet management experience
- Must be 21 years of age or older and possess an active driver's license with an MVR that meets insurance requirements
- Are willing to work Monday - Saturday and some holidays
- Must earn and maintain state-required training (provided) and pest control licensing
- Competitive salary ($55,000-$60,000 DOE)
- Additional compensation opportunities
- Paid time off
- Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
- Vacation - begins at the equivalent of 7 days per year with an additional day per year of service capped at 14 days
- 10 company-paid holidays
- Benefits (employee as well as family)
- Medical
- Health Savings Account (HSA)
- Dental
- Vision
- Voluntary Life
- Short-Term and Long-Term Disability
- 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2%
- Employee Assistance Program
- Rally Health and Wellness Program
- Employee and Friends/Family Discounted Pest Control Services
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