Service Manager

4 weeks ago


Norcross, Georgia, United States EcoShield Pest Solutions Full time
Job Summary

The Service Manager is a key member of the EcoShield Pest Solutions branch management team, responsible for leading and managing the Field Manager(s) and Service Technicians who deliver comprehensive solutions for pest-free living to our valued customer base.

Key Responsibilities
  • Interview, hire, and train Service Technicians on technical and customer service aspects of the role
  • Educate Service Technicians on sales assist leads and how to identify new service opportunities for the sales team
  • Perform necessary field training for current and new Service Technicians
  • Maintain audits of customer accounts, resolving any customer inquiries, issues, or complaints
  • Review online service reviews and administer coachings for Service Technicians, accordingly
  • Maintain familiarity with industry-specific state and local laws and regulations
  • Partner closely with Field Manager, Service Technicians, and sales professionals to ensure business effectiveness and efficiency
  • Perform routing and special route scheduling, including but not limited to managing weekend and/or early/late service appointments
  • Review ride-along notes with Field Manager and use findings as training material for team
  • Manage and maintain inventory management systems
  • Manage and maintain GPS driving system and review data regularly
  • Complete daily service ticket audits including those involving additional services
  • Run service routes as needed/assigned, which may include high priority or emergency save routes
  • Assist General Manager with incident reporting
  • Adhere to assigned expense budget and submit expenses via company card/expense system
  • Participate in weekly key manager meetings (KMMs)
Requirements
  • High School Diploma or GED
  • 1+ years of customer service, customer retention, and/or training experience
  • 2+ years of management experience, specifically pest control or fleet management experience
  • Must be 21 years of age or older and possess an active driver's license with an MVR that meets insurance requirements
  • Are willing to work Monday - Saturday and some holidays
  • Must earn and maintain state-required training (provided) and pest control licensing
Benefits
  • Competitive salary ($55,000-$60,000 DOE)
  • Additional compensation opportunities
  • Paid time off
  • Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
  • Vacation - begins at the equivalent of 7 days per year with an additional day per year of service capped at 14 days
  • 10 company-paid holidays
  • Benefits (employee as well as family)
  • Medical
  • Health Savings Account (HSA)
  • Dental
  • Vision
  • Voluntary Life
  • Short-Term and Long-Term Disability
  • 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2%
  • Employee Assistance Program
  • Rally Health and Wellness Program
  • Employee and Friends/Family Discounted Pest Control Services

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