Operations Manager
5 days ago
As our ideal candidate for the Operations Manager role, you will have the unique opportunity to join a rapidly growing national restoration company that is revolutionizing the industry with a commitment to excellence and customer satisfaction.
Key Responsibilities:
- Manage day-to-day operations, including job estimating, staffing, scheduling, invoicing, and job costing.
- Train, supervise, and discipline staff to promote professional development and growth.
- Oversee the timely, efficient, consistent, and professional delivery of high-quality customer services in accordance with company and industry standards.
- Maintain strategic relationships with vendors and subcontractors.
- Develop and foster relationships of trust with customers to build brand recognition and promote a positive company reputation.
- Display fiscal vision, responsibility, and discipline to ensure overall financial health and profitability of the company.
- Consistently meet or exceed company targets for sales, COGS, job costing, direct labor, net profit, liquidity, cash flow, quality ratings, and customer satisfaction.
Requirements:
- High school diploma (or equivalent) and three to five years of relevant industry experience, including managing construction or restoration projects and supervising crews.
- Associate (two years) degree or bachelor's (four years) degree in business or construction management preferred.
- Understanding of financial reports, including profit and loss, balance sheet, cash flow, and budgeting.
- Ability to review completed job costing, assess performance, and identify areas for improvement.
- Proficient technical skills, experience, and certifications in areas of service provided by the company.
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