Construction and Building Materials Industry Service Manager

3 weeks ago


Norcross, Georgia, United States D.H. Pace Company, Inc. Full time
Job Overview

DH Pace Company, Inc. is seeking a highly skilled Commercial Service Manager to lead our Entry Door division in Peachtree Corners, GA. As a key member of our team, you will be responsible for managing day-to-day operations, monitoring scheduling and customer activity, and ensuring timely completion of projects.

Key Responsibilities:

  • Manage the commercial service department, ensuring efficient operations and customer satisfaction.
  • Monitor daily scheduling, customer activity, and departmental profitability.
  • Review workload and manpower to meet customer commitments in a cost-effective manner.
  • Ensure projects are completed timely, below budget, and to the satisfaction of customers.
  • Review monthly financial/operational reports and develop action plans to improve.
  • Monitor departmental budgets, inventory, fleet, marketing programs, and competitors.
  • Assist with hiring, training, and developing new employees.
  • Perform employee performance reviews and provide necessary counseling with targeted improvement action plans.

Requirements:

  • Bachelor's degree, highly preferred.
  • Excellent communication skills to ensure customer satisfaction levels consistently exceed expectations.
  • Review customer survey data and respond to customer concerns.
  • Possess an ability for technical applications and mechanical systems.
  • Valid Driver's License and a good driving record.

Why DH Pace?

DH Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play.

Our benefit offerings include:

  • Medical, dental, and vision options available on the 1st day of the month following your start date.
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive compensation: Including annual performance evaluations.
  • 401k retirement plan: Including an employer match.
  • Company-paid life insurance, short-term disability, and long-term disability.
  • and more.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.



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