Construction and Building Materials Industry Service Manager
3 weeks ago
DH Pace Company, Inc. is seeking a highly skilled Commercial Service Manager to lead our Entry Door division in Peachtree Corners, GA. As a key member of our team, you will be responsible for managing day-to-day operations, monitoring scheduling and customer activity, and ensuring timely completion of projects.
Key Responsibilities:
- Manage the commercial service department, ensuring efficient operations and customer satisfaction.
- Monitor daily scheduling, customer activity, and departmental profitability.
- Review workload and manpower to meet customer commitments in a cost-effective manner.
- Ensure projects are completed timely, below budget, and to the satisfaction of customers.
- Review monthly financial/operational reports and develop action plans to improve.
- Monitor departmental budgets, inventory, fleet, marketing programs, and competitors.
- Assist with hiring, training, and developing new employees.
- Perform employee performance reviews and provide necessary counseling with targeted improvement action plans.
Requirements:
- Bachelor's degree, highly preferred.
- Excellent communication skills to ensure customer satisfaction levels consistently exceed expectations.
- Review customer survey data and respond to customer concerns.
- Possess an ability for technical applications and mechanical systems.
- Valid Driver's License and a good driving record.
Why DH Pace?
DH Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play.
Our benefit offerings include:
- Medical, dental, and vision options available on the 1st day of the month following your start date.
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive compensation: Including annual performance evaluations.
- 401k retirement plan: Including an employer match.
- Company-paid life insurance, short-term disability, and long-term disability.
- and more.
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
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