Commercial Service Operations Manager

2 weeks ago


Norcross, Georgia, United States D.H. Pace Company, Inc. Full time
Job Description

At D.H. Pace Company, Inc., we are seeking a highly skilled Commercial Entry-Door Service Manager to oversee the daily operations of our commercial entry-door service department. This leader will be responsible for planning, managing, and implementing schedules to meet customer commitments while ensuring cost-effectiveness and timely project completion. Our ideal candidate will have strong managerial and leadership skills, with a bachelor's degree and at least three years of experience managing personnel. Key responsibilities include reviewing workload and manpower to meet customer commitments, communicating with customers to ensure satisfaction levels exceed expectations, and reviewing monthly financial and operational reports to develop action plans for improvement.

Responsibilities
  • Manage the day-to-day operations of the commercial entry-door service department, ensuring efficient scheduling, dispatching, and project management.
  • Review workload and manpower to meet customer commitments in a cost-effective manner.
  • Ensure that projects are completed on time, within budget, and to the satisfaction of the customer.
  • Communicate with customers to ensure satisfaction levels consistently exceed expectations.
  • Review monthly financial and operational reports to develop action plans for improvement.
Requirements
  • Bachelor's degree, highly preferred, and a minimum of three years of experience managing personnel.
  • Ability to communicate effectively with customers and staff.
  • Strong leadership and problem-solving skills.
  • Possess an ability for technical applications and mechanical systems.
  • Valid driver's license and good driving record.

We offer a comprehensive benefits package, including medical, dental, and vision options, paid time off, paid holidays, and a 401(k) retirement plan with employer match. Successful completion of a background check, drug screen, and reference checks is required prior to hire.



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