Administrative Coordinator for Flooring Solutions
2 weeks ago
Floor Coverings International is recognized as the leading mobile flooring service in North America, boasting over 250 locations throughout the United States and Canada. Our innovative shop-at-home approach enables clients to select their ideal flooring without stepping outside their homes. With a remarkable average rating of 4.8 stars from over 400,000 satisfied customers, we pride ourselves on exceptional service.
Role SignificanceAs a vital member of the office team at Floor Coverings International, your contributions will directly influence the growth and success of the local franchise. Your effectiveness will facilitate the preparation of proposals, manage project scheduling and installations, support marketing initiatives, and ensure financial accuracy.
Core Values- Deliver on promises.
- Honor individual contributions.
- Take pride in your work.
- Embrace open-mindedness and continuous improvement.
- Engage with the community and foster a fun environment.
- Build trust with clients by embodying our Core Values consistently.
- Enhance customer satisfaction through exceptional service.
- Promptly convert leads into appointments for the sales team.
- Follow up on pending proposals as necessary.
- Maintain an organized and welcoming showroom and office.
- Assist in the development and execution of local marketing strategies.
- Address and resolve customer disputes effectively.
Ensure clients feel valued by providing outstanding service and going beyond expectations. Strengthen emotional ties with customers and the community through active engagement and participation in local events.
Operations Management- Conduct weekly meetings with sales personnel to review sales and customer expectations.
- Accurately order necessary products for projects and monitor delivery.
- Coordinate job schedules to align with customer and installer availability.
- Communicate start dates and times with both installers and clients.
- Keep customers informed about installation progress and job details.
- Obtain written consent for any modifications to contracted work.
- Confirm work scope and compensation with installers before job commencement.
- Update the production board daily with job status and upcoming schedules.
- Complete job costing forms with relevant details upon project completion.
- Maintain accurate daily updates in QuickBooks for all financial transactions.
- Manage and track timely payments for business-related expenses.
- Participate in weekly meetings with the Franchise Owner.
- Submit required forms and reports as scheduled.
- Work towards achieving set goals on a weekly and monthly basis.
- Attend training sessions as directed by the owner.
- Make decisions aligned with the core values and mission of Floor Coverings International.
- Exceptional customer service abilities.
- Strong verbal communication skills, especially over the phone.
- Highly organized, detail-oriented, and capable of multitasking.
- Experience with QuickBooks is advantageous.
- Ability to work independently without supervision.
- Familiarity with flooring products is a plus.
- 3-5 years of experience preferred, but not mandatory.
- Comprehensive training provided.
- Full-time position.
- Annual company convention in a desirable location.
- Access to the Mobile Showroom for work-related appointments when available.
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