Deskside Support Technician

2 weeks ago


Owensboro, Kentucky, United States Stefanini North America and APAC Full time
Job Title: Deskside Support Technician

Stefanini Group is seeking a highly skilled Deskside Support Technician to join our team in a globally recognized company. As a Deskside Support Technician, you will be responsible for providing local support for all on-site employees and working along a team of skilled and motivated technicians.

We are looking for an extremely proactive IT technician with a keen interest in technology, who can make suggestions for improvements and offer an opinion on new products or services. The ideal candidate should have at least 2+ years of experience in IT support and be familiar with hardware and software installation, maintenance, and troubleshooting.

Key Responsibilities:
  • Face to face IT support of users
  • Hardware installation, movement, and de-installation
  • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
  • Maintain, analyze, and solve end-user computing problems both hardware and software
  • System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
  • Install and set up equipment, cables, outlets, and all other hardware required for implementing IMACs
  • Software, patches, and updates installation using MS SCCM
Requirements:
  • 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization
  • General end-user technology knowledge
  • End-user workspace platforms (discovery, asset management, client management)
  • End-user Microsoft platforms (Active Directory, Office, SCCM)
  • ITSM tool set (ticket management software) preferred
  • Soft skills: planning and organizing, attention to details, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills
  • Excellent English language required, written and spoken

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