Deskside Support Technician
2 weeks ago
Stefanini Group is seeking a highly skilled Deskside Support Technician to join our team in a globally recognized company. As a Deskside Support Technician, you will be responsible for providing local support for all on-site employees and working along a team of skilled and motivated technicians.
We are looking for an extremely proactive IT technician with a keen interest in technology, who can make suggestions for improvements and offer an opinion on new products or services. The ideal candidate should have at least 2+ years of experience in IT support and be familiar with hardware and software installation, maintenance, and troubleshooting.
Key Responsibilities:- Face to face IT support of users
- Hardware installation, movement, and de-installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
- Maintain, analyze, and solve end-user computing problems both hardware and software
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
- Install and set up equipment, cables, outlets, and all other hardware required for implementing IMACs
- Software, patches, and updates installation using MS SCCM
- 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization
- General end-user technology knowledge
- End-user workspace platforms (discovery, asset management, client management)
- End-user Microsoft platforms (Active Directory, Office, SCCM)
- ITSM tool set (ticket management software) preferred
- Soft skills: planning and organizing, attention to details, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills
- Excellent English language required, written and spoken
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