Senior ServiceNow System Administrator/Developer

5 days ago


San Francisco, California, United States City and County of San Francisco Full time

About the Role

The Department of Technology (DT) is seeking an experienced ServiceNow System Administrator/Developer to join our IT Service Management (ITSM) Program team. As a key member of our team, you will be responsible for the system administration, maintenance, and application development of the ServiceNow platform.

Key Responsibilities

  • Manage the core configuration and ongoing maintenance of the ServiceNow platform.
  • Develop and implement ServiceNow ITSM and ITBM core modules, including Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, and Project Portfolio Suites.
  • Design, develop, and implement custom ServiceNow applications to meet business requirements.
  • Work with business stakeholders to troubleshoot application and integration issues.
  • Develop solutions for new ideas and demands, and conduct walkthroughs for proposed solutions to systems problems.

Requirements

  • 3+ years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
  • Experience with system administration and maintenance of ServiceNow platform with mature implementation and custom application development.
  • Experience with development and implementation of ServiceNow ITSM and ITBM core modules.
  • Minimum of 3 years of experience with ITIL Service Management and Business Management core processes.
  • Minimum of 3 years of experience in an Admin/Developer/Implementer capacity administering an enterprise-wide, multi-tier ServiceNow production environment.

Desired Qualifications

  • ServiceNow Administrator Certification (CSA)
  • ServiceNow Implementation Specialist Certification (CIS)
  • ITIL Foundation Certification
  • 10+ years of experience with ServiceNow application development life cycle

About the Department

The Department of Technology (DT) is the centralized technology services provider in the City and County of San Francisco. We deliver technology infrastructure and services to approximately 33,000 employees. DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits

  • Competitive pay with consistent bi-yearly or yearly increases
  • Hybrid work with a minimum of 20% of time spent in our office in San Francisco, California for all IT-related roles
  • Generous paid time off, family leave, and more
  • Diverse work environment in a diverse city
  • Union protections and representation
  • Career development and growth


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