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Senior Cloud Systems Engineer
4 weeks ago
Job Description
Cloud Infrastructure Operations Specialist
At ServiceNow, we are seeking a highly skilled Cloud Infrastructure Operations Specialist to join our team. As a key member of our Systems Administration team, you will be responsible for the administration and operations of our global cloud infrastructure.
This is an exciting opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users. You will work closely with engineers and developers across the company to ensure the availability and efficiency of our server infrastructure.
Responsibilities
- Contribute to Configuration Management and Infrastructure as Code for ServiceNow's global private cloud.
- Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
- Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
- Design and implement procedures to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
- Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
- Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
- Troubleshoot database backup and restore failures as well as perform database migrations.
- Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
Requirements
- Expert-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers.
- Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
- Strong Linux expertise is a must.
- 4+ years of experience with Linux (RedHat and/or CentOS)
- Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
- Working level knowledge of one: Perl, Python, JavaScript
- Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
- Expert-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
- Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal.
- Understanding of ITIL v3 framework and how it applies to incidents, problems and change.
- Candidate must have good communication skills and work well in a collaborative team environment.
What We Offer
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.