IT Support Operations Coordinator
1 day ago
Harvard University is seeking a highly skilled IT Support Operations Coordinator to join our team. As a key member of our Technology Support Services (TSS) team, you will provide timely, high-quality IT support to our community members.
Responsibilities:- Manage a work queue of complex, high-priority internal and external work, and lead TSS' response to addressing service escalations of all kinds
- Resolve or support others in resolving technical issues and service requests related to HBS-managed hardware/software, and create/maintain knowledge articles to aid in resolution
- Consult with users and departments to recommend standard or custom solutions to stated business needs, and work with teammates to implement the solutions
- Oversee temporary staff responsible for delivering critical personal computing services to campus, including monitoring and managing vendor performance to agreed levels, collaborating on process improvements, and collaborating on resource planning to meet future demand
- Act as key participant in relationship between TSS and key campus groups to plan projects, coordinate activities, gather feedback, and execute on operational initiatives
- High School diploma, GED, or equivalent is required
- Minimum of five years of relevant work experience is required
- Education beyond high school may count toward experience
- ITIL Foundations certification is preferred
We offer a comprehensive benefits package, including paid time off, health and welfare benefits, work/life and wellness programs, retirement plan, tuition assistance program, tuition reimbursement, professional development opportunities, and more.
Harvard University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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