Freight Forwarding Representative
3 days ago
We are seeking a highly motivated Logistics Customer Service Representative to join our team at SFI Los Angeles. As a key member of our global 3rd party logistics company, you will be responsible for providing excellent customer support and ensuring satisfaction by addressing customer needs and requirements. This is an exciting opportunity to develop your skills and contribute to our mission of becoming the strongest team in the industry.
About the Role
The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask on several projects or customer requests/orders. You will work closely with operations to resolve customer service issues, assist with billing inquiries, and maintain accurate customer records. Additionally, you will be responsible for implementing and executing projects based on client needs and expectations, preparing shipping documents, and resolving product or service problems.
Responsibilities
- Address day-to-day customer needs and requests
- Conduct professional phone and email communication
- Extreme attention to detail and ability to multitask
- Work with operations to resolve customer service issues
- Assist with customer billing issues
- Maintain customer records by updating account information
- Route for Retail accounts
- Liaison between client and warehouse personnel
- Implement projects based on client needs and expectations
- Prepare shipping documents (labels, BOL's)
- Resolve product or service problems
Requirements
- Must be able to pass a drug test and background check
- Good job stability
- Must have reliable transportation
- Ability to work individually or with a team
- Bilingual is a plus
- Ability to use Warehouse Management Systems (WMS)
- Must be able to read, write, and speak English fluently
What We Offer
- Competitive starting salary $20-$22/hour
- Opportunities for growth and development within our team
- A dynamic and supportive work environment
About Us
SFI Los Angeles is a global 3rd party logistics company with sites across California. We offer great pay, benefits, and room to grow. Our mission is to have the strongest team, with success measured by the success of each individual.
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