Customer Service Coordinator

4 days ago


Carson City, Nevada, United States SFI Los Angeles Full time
Job Overview

As a Logistics Customer Service Representative at SFI Los Angeles, you will play a crucial role in providing top-notch customer support and ensuring the smooth operation of our logistics services. With a focus on excellence, we strive to deliver exceptional results and build long-lasting relationships with our clients.

About the Position
This is an exciting opportunity to join our team and contribute to our mission of becoming the strongest team in the industry. You will work closely with our operations team to resolve customer service issues, assist with billing inquiries, and maintain accurate customer records. Additionally, you will be responsible for implementing and executing projects based on client needs and expectations, preparing shipping documents, and resolving product or service problems.

Key Responsibilities
- Provide exceptional customer support and ensure customer satisfaction
- Collaborate with operations to resolve customer service issues
- Assist with customer billing issues
- Maintain accurate customer records
- Implement projects based on client needs and expectations
- Prepare shipping documents (labels, BOL's)
- Resolve product or service problems

Requirements
- Two years of domestic freight forwarding experience required
- Must be able to pass a drug test and background check
- Good job stability
- Must have reliable transportation
- Ability to work individually or with a team
- Bilingual is a plus
- Ability to use Warehouse Management Systems (WMS)
- Must be able to read, write, and speak English fluently

What We Offer
- Competitive starting salary $22/hour
- Opportunities for growth and development within our team
- A dynamic and supportive work environment

About Us
SFI Los Angeles is a global 3rd party logistics company with sites across California. We offer great pay, benefits, and room to grow. Our mission is to have the strongest team, with success measured by the success of each individual.

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