Customer Service Representative

3 weeks ago


Carson City, Nevada, United States SFI Los Angeles Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at SFI Los Angeles. The successful candidate will be responsible for providing exceptional customer support, ensuring high levels of satisfaction by addressing day-to-day customer needs and requests.

The ideal candidate will have a strong ability to multitask, with excellent communication skills and attention to detail. This role requires a professional demeanor, with the ability to work effectively in a fast-paced environment.

This position is perfect for individuals who enjoy working individually or as part of a team, with a passion for delivering outstanding customer experiences.

Key Responsibilities
  • Address customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate customer records and update information as necessary.
  • Collaborate with warehouse personnel to ensure seamless operations.
  • Provide periodic reports to customers and execute implementation of new customers as assigned.
  • Liaise between clients and warehouse staff to facilitate efficient communication.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Two years of experience in domestic freight forwarding or related industry.
  • Excellent communication and problem-solving skills.
  • Able to read, write, and speak English fluently.

Estimated salary: $40,000 - $45,000 per annum, based on experience.



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