Clinical Support Specialist

1 day ago


Wilmington North Carolina, United States Anne Arundel Dermatology Full time

Job Summary:

We are seeking a part-time Clinical Support Specialist to join our team at Anne Arundel Dermatology. As a Clinical Support Specialist, you will play a vital role in providing clinical support to our patients and physicians.

Key Responsibilities:

  • Triage patient inquiries and respond in a timely and professional manner.
  • Prepare and maintain accurate and confidential patient documents and notes.
  • Provide clinical support by following up on requests from providers and ensuring seamless communication.
  • Maintain a high level of professionalism and compassion in sensitive discussions with patients and families.
  • Schedule appointments for procedures and educate patients on what to expect, ensuring a smooth and efficient experience.
  • Notify patients of pathology lab testing results and deliver follow-up instructions, promoting patient engagement and empowerment.
  • Handle insurance prior authorizations and referral paperwork, ensuring compliance with regulations and company policies.
  • Educate patients on medications and provide clear instructions, promoting patient safety and well-being.
  • Assist in the clinic as needed for coverage, demonstrating flexibility and adaptability.
  • Perform other duties as assigned by management, contributing to the overall success of the team.

Requirements:

  • At least 1 year of recent experience as a Medical Assistant or other clinically based patient care experience.
  • Completion of a Medical Assistant or LPN program.
  • Ability to work independently, with excellent communication skills, organizational skills, and flexibility.
  • Professionalism and strong customer service skills, with a patient-centered approach.

About Us:

Anne Arundel Dermatology is a leading provider of medical, surgical, and esthetic skin care services, with over 50 years of experience. We have assembled a team of the finest dermatologists in the Mid-Atlantic and Southeastern states, committed to quality care and patient satisfaction.



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