IT Service Management Lead

5 days ago


Irving, Texas, United States Syntricate Technologies Full time

ITSM Lead Job Description

At Syntricate Technologies, we are seeking a highly skilled IT Service Management Lead to join our team. The ideal candidate will have a strong background in ITIL v4 and experience in leading ITSM initiatives in a regional or global organization.

Key Responsibilities:

* Partner with IT management and team members to deploy ITSM in an iterative manner over time
* Manage multiple concurrent projects and summarize status to senior executive level
* Utilize strong analytical skills to work effectively with a variety of enterprise ITSM tools
* Develop and implement effective service management strategies to drive business value
* Foster a culture of innovation and continuous improvement within the IT organization

Requirements:

* Bachelor's degree in Computer Science
* 3+ years in an ITSM leadership role in a regional or global organization
* ITIL v4 practical experience and certification
* Strong leadership skills and people management experience
* Excellent written and oral communication skills
* Exceptional interpersonal skills

If you are a motivated and results-driven IT professional with a passion for service management, we encourage you to apply for this exciting opportunity.



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