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Customer Service Team Lead

1 month ago

Irving, Texas, United States Uline Full time
Unlock Your Potential as a Customer Service Team Lead

At Uline, we're committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you'll play a vital role in ensuring our representatives are equipped to provide fast, friendly, and customer-focused service.

Key Responsibilities:
  • Develop and coach Customer Service Representatives to excel in product knowledge, policies, and procedures.
  • Review and analyze customer interactions to identify areas for improvement and provide coaching and performance reviews.
  • Collaborate with management to implement process improvements that enhance efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
  • Resolve escalated customer issues and provide ongoing support for customer interactions.
Requirements:
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • 3+ years of customer service experience; 2+ years of leadership/supervisory experience preferred.
  • Effective communication skills.
Benefits:
  • Comprehensive medical, dental, vision, and life insurance coverage, plus wellness programs.
  • 401(k) with 6% employer match and multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program for professional continuing education.
About Uline:

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.