Lead Service Technician

5 days ago


Irving, Texas, United States Johnson Controls Full time
Job Title: Lead Service Technician

This is a challenging and dynamic role that requires a strong leader to oversee the fire service business in the local district office. The successful candidate will be responsible for supervising fire/sprinkler/suppression service inspectors/technicians, developing business strategies, and implementing action plans to meet the district's objectives and drive profitable growth of the Fire Service business.

Key Responsibilities:
  • Revenue Growth: Develop and implement plans, programs, and processes to meet and exceed corporate goals and objectives, maximizing market potential of the service business.
  • Customer Satisfaction: Maintain effective customer communications, build solid customer relationships, and ensure timely resolution of customer complaints.
  • Productivity Improvement: Ensure fair and effective performance measurements, motivate employees to achieve and/or exceed their assigned goals and objectives, and utilize management tools and practices.
  • Safety Compliance: Ensure all employees comply with corporate safety programs, identify safety issues and hazards, and notify the corporate safety office of conditions requiring corrective action.
Requirements:
  • Supervisory/leadership abilities, including training, team building, presentation, and negotiation skills.
  • Seven to ten years of documented experience in the Fire Alarm, Sprinkler, Suppression industry performing service and repair to Fire Alarm Sprinkler and Suppression systems.
  • High School Diploma or equivalent required.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Valid Fire Alarm, Sprinkler, Suppression license.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • Available for local/regional travel, including nights and weekends, to accommodate customer schedules.
  • Exhibit excellent customer service skills, consistently communicating with district staff and customers to ensure customer satisfaction.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses required by National, State, and Local codes.
Preferred Qualifications:
  • NICET Level II certification.


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