Senior Billing Operations Manager
2 weeks ago
MVP Health Care is seeking a highly skilled and experienced leader to oversee our premium billing and payment operations. As a key member of our team, you will be responsible for managing a multi-million dollar premium billing and payment operation, implementing best practices to ensure efficient balance collection, minimizing bad debt, and significantly contributing to the financial health of our organization.
Key Responsibilities- Proactively lead a team dedicated to premium billing and payment functions for both group and individual customers across our diverse product lines.
- Manage various premium billing cycles, oversee the distribution of group and customer invoices through our fulfillment partner, manage lockbox reconciliation, drive initiatives for improving digital adoption and techniques in premium billing, and be accountable for managing and reporting on outstanding balances.
- Coordinate with enrollment teams and customer service to handle both manually and automated processes for terminations for non-payment as well as reinstatements, ensuring seamless communication and adherence to policy.
- Contribute to our pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
- Bachelor's degree in Business Administration, Finance, Healthcare Administration, or a related field is required. Equivalent experience in a previous role or function is acceptable.
- At least 5 years of experience in premium billing, collections, or a related area within the healthcare finance sector.
- A minimum of 3 years in a leadership or management capacity.
- Exceptional leadership skills with the ability to inspire and develop a high-performing premium billing and payment operations team.
- Strategic thinker with the capability to effectively organize workloads and resources, allocate tasks, and meet deadlines.
- Curiosity to foster innovation and pave the way for growth.
- Humility to play as a team.
- Commitment to being the difference for our customers in every interaction.
- Growth opportunities to uplevel your career.
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team.
- Competitive compensation and comprehensive benefits focused on well-being.
- An opportunity to shape the future of healthcare by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York.
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