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Technical Operations Coordinator

2 months ago

Albany, New York, United States Stored Technology Solutions Inc Full time
Job Summary

We are seeking a highly skilled and experienced IT professional to join our team at Stored Technology Solutions Inc as a Systems Administrator. The successful candidate will play a critical role in managing the IT infrastructure and systems of our diverse clientele, ensuring the stability, security, and performance of our clients' IT environments.

Key Responsibilities
  • Client Support: Provide technical support to clients, addressing their IT issues and requests, including troubleshooting hardware and software problems, resolving network issues, and offering assistance with various IT-related tasks.
  • System Maintenance: Ensure the stability and performance of clients' IT systems, including regular updates, patch management, and proactive monitoring to identify and address potential issues before they become critical.
  • Security Management: Implement and maintain security measures to protect client data and systems, including firewall configuration, antivirus software deployment, and regular security audits.
  • Backup and Disaster Recovery: Develop and maintain backup strategies to safeguard client data and implement disaster recovery plans to minimize downtime in case of system failures or data loss.
  • Network Administration: Manage and optimize clients' network infrastructure, including routers, switches, and firewalls, ensuring that the network is secure, efficient, and meets the clients' business needs.
  • Server Administration: Oversee the configuration, maintenance, and monitoring of servers, whether on-premises or in the cloud, including Windows and virtualization platforms.
  • Cloud Services: Manage and monitor cloud-based services, such as Azure, if your clients utilize them, ensuring that cloud resources are efficiently provisioned and secured.
  • Hardware Management: Maintain and upgrade clients' hardware, including servers, workstations, and peripherals, including hardware troubleshooting and replacement.
  • Documentation: Keep detailed records of clients' IT systems, configurations, and changes, ensuring proper documentation for efficient troubleshooting and disaster recovery.
  • IT Strategy: Work with clients to align their IT infrastructure and technology with their business goals, providing recommendations for improvements and cost-effective solutions.
  • Compliance and Regulations: Ensure that clients' IT systems comply with industry regulations and security standards, including conducting security assessments and audits.
  • Monitoring and Reporting: Set up monitoring tools to track system performance and generate regular reports for clients, highlighting key performance metrics and potential issues.
  • Training and Knowledge Sharing: Educate Stored Tech Engineers on internal systems, including Kaseya, Backup platforms, Bit Defender, and Crypto Prevent.
  • Emergency Response: Be prepared to respond to critical IT issues and incidents, working to minimize downtime and data loss during emergencies.
  • Change Management: Develop client-specific change management processes, including backup strategy, patching schedule, maintenance window schedule, system upgrades, and other related tasks.
Requirements
  • Education and Experience: Bachelor's degree or equivalent years of experience, with a strong background in IT and systems administration.
  • Technical Skills: Experience with Autotask PSA and Kaseya RMM, as well as strong knowledge of IT infrastructure, security, and cloud services.
  • Soft Skills: Excellent communication and organizational skills, with the ability to work across teams and build strong relationships with clients and colleagues.
Benefits
  • Comprehensive Benefits Package: Stored Technology Solutions Inc offers a generous benefits package, including paid time off, telecommuting days, 401k with employer matching, and a range of other benefits.
  • Professional Growth and Development: We are committed to the growth and development of our employees, offering opportunities for training and knowledge sharing, as well as certification incentives.
  • Fun and Dynamic Work Environment: Our office is equipped with exercise equipment, popcorn machines, slushy machines, and other amenities, creating a fun and dynamic work environment that promotes well-being and job satisfaction.