Operations Coordinator

2 weeks ago


Albany, New York, United States JLL Full time
Job Title: Operations Administrator/Analyst

JLL is committed to supporting the growth and development of our employees, and we are seeking a highly skilled Operations Administrator/Analyst to join our team.

Job Summary:

The Operations Administrator/Analyst will serve as a centralized resource for the Account Team, providing administrative support and coordination to meet business objectives and engage with team members across all service lines.

Key Responsibilities:
  • Manage account-wide playbooks and procedural documents, updates by account leadership
  • Assist with documentation of processes and ensure processes are followed across the account
  • Train team on using shared storage environments, to include file naming conventions, alerts, and version changes
  • Manage Recognition Program
  • Assist with Letters of Engagement and Lien Wavers for FM projects
  • Manage Smartsheet administration supporting account Performance Manager
  • Maintain the account Functional Matrix
  • Maintain account Org Charts/Rosters
Requirements:
  • Support account portal, Teams pages, and SharePoint advise on optimization/improvements to create efficiencies and ensure the best navigation to information and resources between JLL & Client systems
  • Obtain client-provided computer, and computer peripherals (i.e., remote access token) prior to a new employee's arrival to ensure they have equipment on Day One
  • Submit requests for Contractor IDs, User IDs, Remote Access, Shared Drives, and Global Groups through propriety security access tracking systems
  • Work in tandem with the Operations Manager
  • Serve as the initial point of contact for all employee inquiries, issues, troubleshooting, etc.
  • Manage the Master Account Calendars and scheduling of Account-wide training and meetings
  • Support JLL Extended Leadership Committee for the account team
Preferred Qualifications:
  • Engaging & confident in facilitating group meetings
  • Advanced knowledge of Microsoft Office products (Word, PowerPoint, and Outlook) as well as SharePoint and Smartsheet; or other communication/publication tools
  • Planning and organizing | ability to establish a course of action to accomplish goals and evaluate results, develop schedules and task/people assignments, orchestrate multiple activities at once to accomplish goals, and use resources effectively and efficiently
  • Ability to learn quickly when faced with new problems and challenges
  • Ability to start and complete projects independently

Why JLL?

JLL is a global leader in the real estate industry, and we are committed to hiring the best, most talented people in our industry. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to supporting the growth and development of our employees, and we offer a range of training and development programs to help you achieve your career goals.

How to Apply:

If you are a motivated and organized individual with a passion for operations and administration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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