Community Support Professional

7 days ago

Kent, Ohio, United States Axess Family Services Full time
About Axess Family Services

At Axess Family Services, we strive to provide a safe and stimulating environment for residents. As a leading provider of social services, we are committed to excellence in our practices.

Job Overview

We are seeking a highly motivated and caring Community Support Professional to join our team. This is an exciting opportunity to make a real difference in the lives of our residents.

Key Responsibilities
  • To assist in the efficient running of the facility and its therapeutic programming, as well as general duties associated with this role.
  • Answering phones, directing inbound phone calls, and taking messages in a professional and courteous manner.
  • To maintain a well-organized front office environment, ensuring all necessary materials and supplies are readily available.
  • Making and tracking lists of office and facility supplies, as needed.
  • Conducting regular checks on fire extinguishers and maintaining accurate records.
  • Participating in monthly fire drills and logging all findings.
  • Monitoring refrigeration temperatures and documenting any issues.
  • Providing administrative support, including writing thank you letters and updating client files.
  • Preparing rooms for incoming residents and ensuring a welcoming atmosphere.
  • Communicating with vendors regarding facility needs, such as HVAC and pest control.
  • Maintaining medication logs and updating them as necessary.
  • Processing donations and ensuring they are logged accurately.
  • Ensuring timely adherence to designated shifts and making arrangements for coverage when unavailable.
  • Completing documentation and reporting procedures to compile statistics, resident information, and special projects.
  • Preparing meals for residents on occasion.
  • Tracking attendance at therapeutic sessions.
  • Responding to potential client inquiries, making referrals, and summarizing contacts.
  • Completing intake paperwork, gathering identification, and filing resident documentation as assigned.
  • Assisting residents in communicating with external agencies to secure appointments.
  • Accompanying residents to appointments with various agencies, as needed.
  • Fostering an inclusive environment by promoting anti-discriminatory practice.
  • Adapting to changing environments and taking initiative in diverse settings.
  • Supporting residents in improving their quality of life through leisure activities, social skills, informed choices, and therapeutic interventions.
  • Attending staff meetings and trainings as required by management.
  • Maintaining positive working relationships with colleagues.
  • Staying up-to-date with internal fire regulations, emergency procedures, and health and safety standards.
Requirements

We are looking for an individual who can:

  • Model open communication, fairness, and compassion.
  • Exhibit excellent communication skills, both in-person and in writing, for effective teamwork and client interaction.
  • Demonstrate a willingness to learn client-centered models and conflict resolution techniques, with the ability to manage crisis situations.
  • Show knowledge of community services and resources.
  • Possess Microsoft Word skills and be proficient in using technology for administrative tasks.
  • Obtain CPR/First Aid certification within a specified timeframe.
  • Hold a valid Ohio Driver's License and meet agency requirements for driving insurability.
  • Meet agency requirements for criminal background checks.
  • Have reliable transportation and a phone for business use.

CPR/First Aid Certification and experience in crisis intervention are preferred qualifications for this role.

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