Category Experience Manager

24 hours ago


Atlanta, Georgia, United States Home Depot Management Company, LLC Full time
Job Title: Category Experience Manager

At Home Depot Management Company, LLC, we are seeking a highly skilled Category Experience Manager to join our team. This role will play a critical part in driving business growth and customer satisfaction by optimizing our online content and customer experience.

Key Responsibilities:
  • Analyze customer information and behaviors to identify opportunities for improvement in the customer experience.
  • Develop and implement strategies to optimize customer experience merchandising, taxonomy, purchase path, data content, SEO, and post-transaction results.
  • Lead a team in analyzing, leveraging, and synthesizing various inputs to prioritize critical actions necessary to improve the customer research/shopping experience online.
  • Collaborate with cross-functional teams to achieve better output results.
Requirements:
  • Minimum of 4 years of work experience in a related field.
  • Proven results in areas such as CI, CRM, customer experience, product content optimization, product management, and financial analysis.
  • Strong numeric and advanced analytics aptitude.
  • Ability to operate simultaneously and effectively in both tactical and strategic modes.
Preferred Qualifications:
  • Minimum of 2 years online experience and/or marketing experience.
  • Demonstrated ability to hire, develop, and lead high-performing teams.
  • Ability to solve complex problems and think strategically and tactically.
Competencies:
  • Decision Quality
  • Collaborates
  • Drives Engagement
  • Ensures Accountability
  • Plans and Aligns
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict


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