E-Z-GO Field Service Manager

23 hours ago


Kansas City, Missouri, United States Cutting Edge Training LLC Full time

Job Summary

We are seeking a highly skilled and experienced Field Service Manager to oversee our field service operations in the Midwest region. As a key member of our team, you will be responsible for supervising employees, managing workload, and ensuring positive customer relations.

Key Responsibilities

  • Supervise employees in the field service areas, including managing workload, location, timecards, and vehicle maintenance.
  • Ensure positive customer relations by determining customer service needs and effectively resolving customer inquiries.
  • Conduct daily reporting through SAP and Salesforce to ensure technicians and leadership are informed and discrepancies are identified.
  • Oversee fleet deliveries and review maintenance requirements according to customer and manufacturing specifications.
  • Coordinate with quality and warranty teams on procedures for parts and payment.
  • Responsible for quality inspections and vehicle evaluations for customer reviews.
  • Train and educate customers on TSV product features, warranty claims, and process procedures.
  • Direct and conduct preventative maintenance on company vehicles.
  • Act as liaison to sales staff and assist sales personnel on service-related customer requirements.
  • Assist in demos and sales proposals when requested.

Requirements

  • Bachelor's degree in business administration, operations, or another relevant program required.
  • 5 or more years of relevant experience required.
  • Software knowledge: Microsoft Office Suite; Salesforce and SAP preferred.

Equal Opportunity Employer

Cutting Edge Training LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.



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