Field Service Technician

2 days ago


Kansas City, Missouri, United States Peak Technologies Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Peak Technologies. As a Field Service Technician, you will be responsible for providing exceptional service and support for our customers' equipment, including installations, repairs, and preventative maintenance.

Key Responsibilities
  • Provide timely and effective service and support for Peak Technologies' supported equipment
  • Maintain an organized and proactive system of territory management
  • Develop contingency and effective support plans for necessary guidance from senior peers
  • Continually evaluate and implement efficiency improvements in territory operation
  • Promote and maintain high customer satisfaction levels
  • Meet established business goals and guidelines for service contract sales, upgrades, parts, and billable labor revenue
  • Provide accurate and timely documentation of field activity, expenses, time reporting, and other information as required
  • Provide exceptional customer service and ensure customer satisfaction is achieved when resolving customer/product issues and complaints
Requirements
  • Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience
  • Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry
  • Certification in information technology or process improvement desired
  • Strong computer skills and phone application skills using Microsoft Windows based programs
  • Ability to work from home with minimal supervision or guidance
  • Valid driver's license and safe driving record
  • Ability to lift 50lbs without limitations or constraints
  • Ability to travel throughout the country
About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. We are a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.



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