Senior Technical Account Manager

2 days ago


Columbia, Maryland, United States Amazon Full time
About the Role

We are seeking a highly skilled Sr. Technical Account Manager to join our team at Amazon Web Services (AWS). As a key member of our Enterprise Support team, you will play a critical role in driving customer success and adoption of AWS services.

Key Responsibilities
  • Develop and execute strategies to drive customer adoption and use of AWS services, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, and more.
  • Provide technical acumen and customer-facing skills to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
  • Advocate and provide strategic technical guidance to help plan and build solutions using best practices, and proactively keep customer AWS environments operationally healthy.
  • Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Requirements
  • 5+ years of technical engineering experience with operational parameters and troubleshooting for one of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience.
  • Internal enterprise or external customer-facing experience as a technical lead.
  • Current, active US Government Security Clearance of TS/SCI with Polygraph.
Preferred Qualifications
  • 7+ years of technical engineering experience in operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
  • Experience in Informational Technology operations.
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other cloud offerings Federal/DoD Clearances.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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