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Healthcare Customer Service Representative

1 month ago

Birmingham, Alabama, United States Sequence Health Full time

We are seeking a skilled Trilingual Contact Center Representative to join our team at Sequence Health. Our company is dedicated to providing superior patient conversion solutions to healthcare organizations.

Key Responsibilities:
  • Deliver one-on-one customer service support to patients across the United States via telephone interactions.
  • Document patient interactions accurately and efficiently.
  • Collaborate with patients and providers to optimize patient care.

Requirements:

  • Excellent customer service skills.
  • Proficient with computers and web-based applications.
  • Ability to work well under pressure and multitask.
  • Trilingual in English, Spanish, and Brazilian Portuguese.
  • 1+ years of experience in healthcare, sales, or customer service.

Preferred Qualifications:

  • Previous medical scheduling experience.
  • Proficient in Microsoft Office Suite and Internet.
  • Ability to handle confidential and sensitive information.

About Sequence Health:

We are a leading provider of patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience.