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IT Support Manager
2 months ago
We are seeking an experienced IT Support Manager to join our team at Princeton University. The successful candidate will be responsible for providing technical support and leadership to our IT department.
Key Responsibilities- Technical Support: Provide technical support to faculty, students, and staff on a variety of IT-related issues, including hardware and software troubleshooting, network connectivity, and security.
- Leadership: Lead and manage a team of IT support staff, providing guidance and direction on technical issues and projects.
- Project Management: Manage and coordinate IT projects, including the implementation of new technologies and the resolution of technical issues.
- Communication: Communicate effectively with technical and non-technical stakeholders, including faculty, students, staff, and vendors.
- Problem-Solving: Analyze and resolve complex technical issues, often with limited information and under tight deadlines.
- Education: Bachelor's degree or equivalent experience in a related field.
- Experience: A minimum of 7 years of experience in IT support, with a focus on technical leadership and project management.
- Skills: Advanced knowledge of Windows and Macintosh computers, OS, and smartphones, as well as strong understanding of network connectivity, security, and troubleshooting.
- Certifications: A+, MCP, MCSE, Security+, CISSP, Apple, and/or MCSA certifications are highly desirable.
This is a full-time position, working 36.25 hours per week. The successful candidate will be required to work on campus, with occasional travel to off-campus locations.
BenefitsPrinceton University offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 403(b) retirement plan.
