ERP Infrastructure Manager
2 weeks ago
At La-Z-Boy Incorporated, we recognize that comfort is not just a product, but a philosophy that drives our operations. Our dedicated team of over 13,000 professionals is committed to enhancing comfort in every aspect of life. We cultivate an inclusive atmosphere that values diversity and promotes individuality.
Role Summary:
We are seeking a skilled leader to oversee a team of CNC professionals responsible for the consulting, design, and support of ERP Infrastructure solutions, including JD Edwards (CNC), OTM, BSSV, and associated Add-Ons, across both Windows and Linux environments.
Key Responsibilities:
- Lead the CNC team in executing ERP IT projects and initiatives for various corporate divisions. Oversee large-scale ERP infrastructure projects, ensuring comprehensive documentation is maintained based on project complexity.
- Manage the CNC team tasked with fulfilling change and service requests related to ERP systems, adhering to departmental protocols and maintaining accurate records in IT support systems.
- Oversee performance standards and monitoring processes to ensure optimal team functionality.
- Act as the primary manager for escalated CNC-related issues, providing technical guidance during critical incidents.
- Coordinate with the Enterprise Architect to align team efforts with ERP-centric strategies and product roadmaps.
- Identify opportunities for automation within manual processes, utilizing RPA, scripts, and toolsets to enhance team efficiency.
- Propose innovative ideas to the IT leadership team and spearhead proof of concepts that align with our vision.
- Manage the creation, review, and renewal of CNC-related Statements of Work (SOW) contracts.
Impact:
In this role, you will be responsible for the support and operations of core systems essential for our ERP ecosystem, including JD Edwards, OTM, BSSV, and all related Add-ons. The majority of the team's work will be conducted during off-hours and weekends within designated maintenance windows.
Minimum Qualifications:
- Bachelor's degree in Computer Science or a related field, with 6-8 years of relevant experience, or equivalent.
- 5+ years of supervisory or leadership experience.
- Willingness to travel up to 10%.
- Exceptional leadership, communication, and interpersonal skills.
- Proficient in MS Office, particularly Project, Word, Excel, and PowerPoint.
- Strong project management skills, including estimating, planning, tracking, and reporting.
- Ability to manage multiple complex tasks independently and simultaneously.
- Detail-oriented with excellent facilitation skills.
Preferred Qualifications:
- Master's Degree.
- JDE CNC Certification.
- 8+ years of experience in designing and supporting infrastructure solutions in ERP environments.
- Experience with multiple J2EE application servers.
- Familiarity with VMWare and other virtual machine platforms.
- Project management certifications or related training.
Supervisory Responsibilities:
Oversee 2-5 direct and indirect reports.
Work Environment:
This position is based in an office environment with no specific physical demands.
Our Purpose:
At La-Z-Boy Incorporated, we believe in the transformational power of comfort, fostering an environment where individuals can thrive and collaborate effectively.
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