Senior System Support Specialist
4 weeks ago
Job Title: Senior System Support Analyst
At Golden Bank NA, we are seeking a highly skilled Senior System Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support and maintenance for our LoanVantage Commercial Loan Origination system and other lending related applications.
Key Responsibilities:
- Provide timely and effective technical support to users, addressing their inquiries and resolving issues related to LoanVantage and other lending related systems;
- Diagnose and troubleshoot system problems, identifying root causes and implementing appropriate solutions;
- Assist users with system configuration, customization, and integration on LoanVantage application;
- Monitor system performance and identify potential issues proactively;
- Ensure the security and integrity of the system by implementing appropriate security measures;
- Create and maintain comprehensive documentation on system procedures, troubleshooting steps, and best practices;
- Develop user manuals and training materials to assist users in effectively utilizing the system;
- Assist in testing and validation of new system features and enhancements;
- Build and maintain positive relationships with users, consistently gathering and addressing their feedback, providing timely and effective support;
- Other duties as assigned.
Qualifications:
- Experience with Jack Henry's LoanVantage or similar lending origination systems is preferred;
- Excellent problem-solving and analytical skills;
- Strong communication and interpersonal skills.
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