Senior System Support Specialist

4 weeks ago


Houston, Texas, United States Golden Bank NA Full time
Job Description

Job Title: Senior System Support Analyst

At Golden Bank NA, we are seeking a highly skilled Senior System Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support and maintenance for our LoanVantage Commercial Loan Origination system and other lending related applications.

Key Responsibilities:

  • Provide timely and effective technical support to users, addressing their inquiries and resolving issues related to LoanVantage and other lending related systems;
  • Diagnose and troubleshoot system problems, identifying root causes and implementing appropriate solutions;
  • Assist users with system configuration, customization, and integration on LoanVantage application;
  • Monitor system performance and identify potential issues proactively;
  • Ensure the security and integrity of the system by implementing appropriate security measures;
  • Create and maintain comprehensive documentation on system procedures, troubleshooting steps, and best practices;
  • Develop user manuals and training materials to assist users in effectively utilizing the system;
  • Assist in testing and validation of new system features and enhancements;
  • Build and maintain positive relationships with users, consistently gathering and addressing their feedback, providing timely and effective support;
  • Other duties as assigned.

Qualifications:

  • Experience with Jack Henry's LoanVantage or similar lending origination systems is preferred;
  • Excellent problem-solving and analytical skills;
  • Strong communication and interpersonal skills.


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