Senior Production Support Specialist
1 month ago
About the Role:
The Senior Production Support Specialist is a critical member of CART's Fulfillment Production Support team, responsible for designing and implementing technology solutions to drive throughput and units-per-hour metrics in our nationwide fulfillment network.
This role requires significant experience in systems design, implementation, and operations of 24/7 production systems, as well as 3+ years of production support experience within distribution, fulfillment, logistics, or similar environments with high daily volume.
Key Responsibilities:
- Design and implement technology solutions to increase throughput and units-per-hour metrics
- Lead the investigation and root cause analysis of issues that slow or stop production operations in CART's fulfillment center network
- Collaborate with CART's software engineering team to design, test, and rollout new software capabilities throughout the fulfillment network
- Collaborate with sales and account management teams to represent the capabilities of the network to existing customers and prospects
- Collaborate with solution architects to design software solutions or processes that can be effectively operationalized within facilities
- Provide technical mentorship for new or junior members of the production engineering and support team and solution design
- Participate in the teams on-call rotation
Requirements:
- 5+ years in systems design, implementation, and operations of 24/7 production systems
- 3+ years production support within distribution, fulfillment, logistics, or similar environments with high daily volume
- Ability to write, troubleshoot, and optimize SQL statements and stored procedures against production databases
- Familiarity with monitoring and managing cloud-based services, assessing system resources including memory, CPU utilization, I/O latency, and disk/storage capacity utilization
- Ability to rapidly learn and troubleshoot third-party infrastructure software
- Working knowledge of network protocols and server-to-server communication techniques to transmit and synchronize processes and data across distinct software platforms
- Ability to collaborate cross-functionally with software engineering, facilities operation, sales, client services, and finance
CART is an equal opportunity employer.
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