Customer Service Representative
1 day ago
Americold is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner
- Provide clerical support, including maintaining accurate records and files
- Schedule loads and maintain updated reports to ensure efficient operations
- Resolve customer issues related to orders, inventory, and shipments
- Collaborate with management to report customer feedback and implement process improvements
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Proficiency in office software and equipment
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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