Customer Service Representative

1 day ago


Grand Prairie, Texas, United States Americold Full time

Americold is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and complaints in a timely and professional manner
  • Provide clerical support, including maintaining accurate records and files
  • Schedule loads and maintain updated reports to ensure efficient operations
  • Resolve customer issues related to orders, inventory, and shipments
  • Collaborate with management to report customer feedback and implement process improvements

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills
  • Proficiency in office software and equipment

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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